Never Miss Another Call
Professional phone answering and appointment scheduling that makes every patient feel welcomed. Your dedicated virtual receptionist team ensures seamless front desk operations.
What We Do
- ✓Professional phone answering during business hours
- ✓Appointment scheduling and confirmations
- ✓Patient inquiry management and follow-ups
- ✓Insurance verification and pre-authorization
- ✓Patient registration and data entry
- ✓Appointment reminders via phone, text, or email
- ✓Emergency call screening and routing
- ✓Basic billing inquiries and payment processing
- ✓Voicemail management and callback coordination
- ✓Jane App schedule management and optimization
Full service coverage with no hidden fees or extra charges.
How It Works
- 1We set up call forwarding from your practice number to our dedicated team
- 2Your assigned clinic coordinator learns your practice protocols and preferences
- 3All patient calls are answered professionally with your practice greeting
- 4Appointments are scheduled directly in your Jane App system
- 5You are assigned a clinic success manager as your point of contact for any concerns
- 6Regular training ensures our team stays current with your evolving needs
Simple setup process - we handle all the technical details.
Who It's For
- •Solo practitioners who can't answer phones during appointments
- •Small practices looking to improve patient experience
- •Clinics experiencing high call volumes
- •Practices wanting to reduce administrative overhead
- •Healthcare providers seeking professional phone presence
- •Clinics needing coverage during lunch breaks or staff absences
Perfect fit? Book a consultation to discuss your specific needs.
Key Benefits
Discover how front desk administration can transform your practice
Never Miss Calls
We strive to answer every patient call professionally and regularly monitor call performance with our analytics suite.
Improved Patient Experience
Patients receive immediate, courteous service without long hold times or voicemail frustration.
Reduced Interruptions
Focus on patient care without constant phone interruptions during appointments.
Cost Effective
More affordable than hiring full-time reception staff with better coverage hours.
Jane App Experts
Our team specializes in Jane App workflows and optimization to maximize your practice's efficiency within the platform.
Professional Coverage
Worry-free operations - our clinic coordinators are cross-trained on multiple practices, ensuring you always have knowledgeable support available.
Frequently Asked Questions
Get answers about our front desk administration
How quickly do you answer our practice phone calls?
We answer calls within 3 rings on average, ensuring your patients receive immediate attention. Our goal is to never let a call go to voicemail during business hours.
Do you work with Jane App specifically?
Yes, our team has deep expertise with Jane App and works directly within your system to schedule appointments, update patient information, and manage your calendar. All our clinics use Jane App as a unified platform, ensuring consistent service and faster onboarding. If you're not on Jane App yet, we can help you with migration!
What happens during emergencies or after-hours calls?
We can screen emergency calls and follow your specific protocols for urgent situations. After-hours calls can be routed to your on-call system or handled according to your preferences.
How do you handle patient confidentiality?
All our staff are PHIPA trained and certified. We follow strict confidentiality protocols and use secure, encrypted systems for all patient interactions and data handling.
Can you handle complex scheduling requests?
Absolutely. Our team is trained on complex scheduling scenarios including multi-practitioner coordination, specific appointment types, and special patient needs or requests.
What if a patient has billing questions?
Our team can confidently handle complex billing inquiries, payment processing, and insurance questions. We have extensive experience and have seen it all when it comes to healthcare billing challenges.
Ready to Get Started?
Let's discuss how we can support your practice