01
A clear next step for new clients
We explain your intake process, fees and availability using your approved information. When someone is unsure where to start, we follow your guidance for routing the inquiry to the right member of your team.
Mental health
A welcoming first call. More space for your sessions.
When someone reaches out to your counselling or therapy practice, a clear, considerate response matters. We handle calls, explain your booking process and manage appointments in Jane, so you have fewer messages to work through between sessions.
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Built around your practice
Support that starts before the first session.
Your clients should feel welcome from their first inquiry. We learn how you introduce your services, what a new client needs to know and when a question needs your input. Whether you work independently or with a team of therapists, we help make the practical steps easier to navigate.
02
Recurring appointments kept in order
We manage bookings and changes in Jane around each therapist’s session lengths and preferences. Clients can arrange their next appointment without another message landing in your inbox.
03
Considerate cancellation and waitlist conversations
We communicate your cancellation policy and contact people on your waitlist according to the process you set. Exceptions come back to you for a decision.
04
Less admin between sessions
Routine questions about appointment times, fees and booking arrangements can come to us. Questions that need your professional judgement are passed to the person you nominate.
A few questions from counselling and therapy practices.
Can you help clients find the right therapist in our team?
We can share your practitioners’ stated areas of practice and availability, and follow your approved inquiry-routing process. Clinical suitability and recommendations stay with your team.
How do you handle sensitive or urgent inquiries?
Before starting, we agree on your communication preferences and instructions for escalating concerns. We follow that process and bring clinical questions to your team. Administrative support does not replace clinical assessment or crisis services.
Can you follow our existing intake and cancellation policies?
We learn your booking steps, approved wording and cancellation policy during onboarding. We also agree on which exceptions need your approval, so your administrators have a clear process to follow.