MentalHealthProfessionals
Admin support that understands therapy practice.
Your patients need your full attention. We handle variable session scheduling, insurance claims, and privacy-first intake coordination so you can focus on what matters most — the people in front of you.
Trusted by 50+ therapy practices across Canada.
Common Challenges
We Know What's Slowing You Down
Every Mental Health Professionals practice hits these walls.
Complex Scheduling
Managing therapy scheduling with varying session lengths and crisis appointments
Insurance Complications
Navigating Canadian insurance billing and extended health benefit claims
Confidentiality Standards
Maintaining strict patient confidentiality beyond standard PHIPA requirements
Crisis Management
Managing emergency situations and crisis protocols while maintaining boundaries
Intake Coordination
Time-consuming intake processes and new patient assessment coordination
Professional Boundaries
Balancing therapeutic boundaries with thorough administrative support needs
Built for Mental Health Professionals
Therapy-Specific Scheduling
Advanced scheduling management designed for the unique needs of mental health practices.
Insurance & Billing Expertise
Specialized knowledge of Canadian mental health insurance requirements and billing procedures.
Confidential Patient Management
Enhanced privacy protocols specifically designed for mental health practices.
Clinical Support Services
Administrative support that understands the clinical side of mental health care.
Compliance & Integration
Your Compliance. Covered.
Compliance & Security
Your patients' data stays safe. Your practice stays compliant.
- PHIPA (Personal Health Information Protection Act) compliance
- Enhanced confidentiality protocols for mental health records
- Crisis intervention and emergency contact procedures
- Secure communication standards for sensitive information
- Privacy-focused scheduling and reminder systems
- Professional boundary maintenance in all communications
Integration & Workflow
Smooth integration with your existing systems and workflows.
- Jane App optimization for mental health workflows
- Telehealth platform integration (Zoom, Doxy.me, SimplePractice)
- Psychology-specific assessment tool coordination
- Insurance portal management for mental health providers
- EAP system integration and coordination
- Crisis management system setup and protocols
Common Questions
Frequently Asked Questions
Everything you need to know about Mental Health Professionals
We follow your emergency protocols exactly. Our team is trained to identify crisis situations, ensure urgent calls reach you immediately, and maintain documentation throughout.
Yes. Our team handles extended health benefit claims, direct billing with major Canadian insurers, EAP coordination, and provincial health plan requirements. We stay current with changing regulations across provinces.
Enhanced protocols are built into everything we do. That includes secure communication channels, privacy-focused scheduling, and staff training on the heightened sensitivity of mental health information.
Yes. Variable session lengths, group therapy, family sessions, assessments, and complex multi-modality scheduling are all supported.
We manage the full intake process. That covers screening calls, form completion, insurance verification, first appointment scheduling, and providing practice information to new patients. All within professional boundaries.
Yes. We support Zoom, Doxy.me, SimplePractice, and others. We handle telehealth scheduling, patient tech support, and virtual session logistics.
Still have questions?
Contact usBook a free call
Admin support built for mental health practices. No contracts, no pressure.