Mental Health Professionals
Specialized administrative support for therapy and counseling practices. Focus on your patients while we handle the paperwork.
Common Challenges We Solve
Specialized solutions for mental health professionals
Complex Scheduling
Managing therapy scheduling with varying session lengths and crisis appointments
Insurance Complications
Navigating Canadian insurance billing and extended health benefit claims
Confidentiality Standards
Maintaining strict patient confidentiality beyond standard PHIPA requirements
Crisis Management
Managing emergency situations and crisis protocols while maintaining boundaries
Intake Coordination
Time-consuming intake processes and new patient assessment coordination
Professional Boundaries
Balancing therapeutic boundaries with comprehensive administrative support needs
Specialized Solutions for Mental Health Professionals
Industry-specific services tailored to your unique needs and regulatory requirements
Therapy-Specific Scheduling
Advanced scheduling management designed for the unique needs of mental health practices.
- Variable session length management (30, 45, 60, 90 minutes)
- Crisis appointment prioritization and emergency slots
- Waitlist management for cancellations
- Recurring appointment patterns for ongoing therapy
- Group session coordination and management
- Telehealth platform integration and technical support
Specialized expertise designed specifically for your industry needs.
Insurance & Billing Expertise
Specialized knowledge of Canadian mental health insurance requirements and billing procedures.
- Provincial health plan coordination and billing
- Extended health benefit verification and claims processing
- Direct billing setup with major Canadian insurers (Sun Life, Manulife, Great-West Life)
- Workplace benefits coordination and EAP referrals
- Receipt generation for insurance reimbursement claims
- Sliding scale fee management and payment plan coordination
Specialized expertise designed specifically for your industry needs.
Confidential Patient Management
Enhanced privacy protocols specifically designed for mental health practices.
- PHIPA-compliant communication protocols
- Secure messaging for sensitive client information
- Crisis contact management and emergency procedures
- Confidential intake form management
- Secure file transfer and document handling
- Privacy-focused reminder and confirmation systems
Specialized expertise designed specifically for your industry needs.
Clinical Support Services
Administrative support that understands the clinical side of mental health care.
- Treatment plan coordination and scheduling
- Assessment and testing appointment management
- Referral coordination with psychiatrists and specialists
- Insurance authorization for psychological testing
- Clinical documentation support (non-clinical)
- Continuing education and training coordination
Specialized expertise designed specifically for your industry needs.
Compliance & Security
We understand the unique regulatory requirements for mental health professionals.
- PHIPA (Personal Health Information Protection Act) compliance
- Enhanced confidentiality protocols for mental health records
- Crisis intervention and emergency contact procedures
- Secure communication standards for sensitive information
- Privacy-focused scheduling and reminder systems
- Professional boundary maintenance in all communications
Industry compliance guaranteed with specialized training and protocols.
Integration & Workflow
Seamless integration with your existing systems and workflows.
- Jane App optimization for mental health workflows
- Telehealth platform integration (Zoom, Doxy.me, SimplePractice)
- Psychology-specific assessment tool coordination
- Insurance portal management for mental health providers
- EAP system integration and coordination
- Crisis management system setup and protocols
Seamless setup with your current systems and preferred workflows.
Benefits for Mental Health Professionals
Specialized advantages that make a real difference in your practice
Enhanced Confidentiality
Advanced privacy protocols that exceed standard requirements, ensuring complete patient confidentiality in all communications.
Crisis Management
Trained staff who understand mental health emergencies and can follow your crisis protocols with appropriate urgency and discretion.
Insurance Expertise
Specialized knowledge of mental health insurance requirements, authorization processes, and billing complexities.
Therapy-Focused Scheduling
Scheduling systems designed for the unique needs of therapy practices, including variable sessions and crisis slots.
Professional Boundaries
Staff trained to maintain appropriate therapeutic boundaries while providing comprehensive administrative support.
Reduced Burnout
Free up your time for patient care by eliminating administrative burden, reducing professional burnout and improving work-life balance.
Frequently Asked Questions
Common questions about our services for mental health professionals
How do you handle crisis situations and emergency calls?
Our team is trained in mental health crisis protocols. We follow your specific emergency procedures, can identify crisis situations, and ensure urgent calls reach you immediately while maintaining appropriate documentation and follow-up procedures.
Do you understand the complexities of mental health insurance billing?
Yes, our team has specialized training in Canadian mental health billing, including extended health benefit claims, direct billing with major Canadian insurers, EAP coordination, and provincial health plan requirements. We stay current with changing provincial regulations and insurance coverage policies across Canada.
How do you maintain patient confidentiality beyond standard PHIPA requirements?
We implement enhanced confidentiality protocols specifically for mental health practices, including secure communication channels, privacy-focused scheduling systems, and staff training on the heightened sensitivity of mental health information.
Can you handle scheduling for different types of therapy sessions?
Absolutely. We manage variable session lengths, group therapy coordination, family sessions, assessment appointments, and can accommodate the complex scheduling needs unique to different therapy modalities and treatment approaches.
How do you handle intake processes and new patient coordination?
We manage comprehensive intake coordination including initial screening calls, intake form completion, insurance verification, first appointment scheduling, and can provide new patients with practice information while maintaining appropriate professional boundaries.
Do you work with telehealth platforms commonly used in mental health?
Yes, we have experience with major telehealth platforms including Zoom, Doxy.me, SimplePractice, and others. We can provide technical support to patients, manage telehealth scheduling, and coordinate virtual session logistics.
Ready to Transform Your Mental Health Professionals?
Get specialized administrative support designed for mental health professionals