We’re Clinic Coordinators, Billing Specialists and Client Success Managers, working together to take care of the everyday details that keep your practice moving.
Our team works from different places, with a shared purpose: giving clinic owners more room for their patients, their practice and themselves.
Get to know the people behind the day-to-day.
Different responsibilities, brought together around your clinic. Here’s where each role lends a hand.
Clinic Coordinators
A familiar voice. A well-organized day.
From answering calls to arranging appointments, our Clinic Coordinators take care of the everyday conversations and scheduling details that keep your practice moving.
Calls, bookings and patient communication
Billing Specialists
Attention to the details that follow an appointment.
Our Billing Specialists help with invoices, claims and payment follow-ups, working with the systems and processes your clinic uses and bringing questions to the right person.
Invoices, claims and billing follow-ups
Client Success Managers
Someone who keeps the bigger picture in view.
Our Client Success Managers focus on the relationship with your clinic: understanding your priorities, checking in on how support is working and helping coordinate changes as your needs evolve.
Clinic relationships, priorities and ongoing support
We agree on the support your clinic needs together. Services, including billing, depend on your plan and the scope we set with you.
The work connects. So do we.
A booking question can become a billing question. A change in your clinic can change the way we support you.
That’s why coordination, billing and client success belong on the same team. Clear responsibilities and a shared understanding of your practice help us bring questions to the right person.
We learn your routines, work within the scope we’ve agreed and involve you when a decision needs your input.
Chae saw how much administrative work clinic owners were carrying. AdminFlow began by helping one clinic, with a straightforward aim: give health professionals more time for their patients and themselves.
Today, that work is shared by a women-led team across Canada. Our roles have grown, but the purpose is the same: get to know the practice, care about the details and build relationships with the people we support.
People who pay attention.
We learn your way.
We take time to understand your Jane setup, practitioner preferences and clinic policies, so the details that matter are part of the work.
We follow through.
Clear responsibilities and documented processes help the work keep moving. When something needs your input, we bring the question to you.
We stay in touch.
We check in on how support is working and adjust the agreed process when something changes. Your clinic’s priorities shape the conversation.
Let’s talk about your clinic
Let’s get to know your clinic.
Tell us about your clinic. We’ll talk through the work and find a sensible place to start.