Frequently Asked Questions
Does AdminFlow support part-time practitioners or clinics that don't have full-time staff?
Absolutely! At AdminFlow, we tailor our support to fit your practice’s unique needs. Whether your practitioners work full-time or part-time, we’ve got you covered. Our services are designed to provide seamless support regardless of how many hours or days your practitioners are scheduled. We count part-time practitioners as half-time if they’re scheduled for 1-2.5 days per week, and full-time if scheduled for 3+ days per week. This way, we ensure every practice receives the right level of support at the right cost.
What makes AdminFlow different from other virtual admin services?
At AdminFlow, we go beyond traditional admin support to provide a comprehensive solution tailored to your practice. Here's what makes us unique:
Specialized Support for Health Clinics: We understand the unique needs of solo practitioners and small clinics. From front desk administration to billing and practice management, our services are designed to grow with you.
Live Call Answering: We provide live call answering all day, every day, with the same dedicated team supporting your practice. This ensures consistency and personalized service for both you and your clients.
Personalized, Hands-on Approach: We build strong relationships with each clinic we serve. Our small, women-led team communicates closely with you to provide seamless day-to-day support.
Proactive Management: From setting up SOPs to tracking performance metrics like conversion rates and billing reports, we help keep your practice running smoothly and efficiently.
Expertise in Jane App: Our team is highly experienced with the Jane software, offering onboarding, training, and optimization services to maximize efficiency.
Do I need to sign a long-term contract to use your services?
We never want you to feel overwhelmed. And we are confident you will love our services and never want us to part ways. That is why we offer month-to-month service with no long-term commitments or obligations. We only ask that you give us 30-days notice if you no longer need our services.
How does AdminFlow handle client confidentiality and data security?
We take privacy and security very seriously. Our team follows strict confidentiality protocols and uses secure, encrypted platforms for communication and record management. We also comply with all applicable privacy regulations, including PIPEDA and PHIPA in Canada.